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Although the Pennsylvania Public Utility Commission did not extend its winter moratorium past Saturday, the agency is asking utilities to "exercise leniency" with termination procedures against customers who have failed to pay utility bills.

In a letter sent Friday from PUC Chairman Robert Powelson to Community Legal Services of Philadelphia, which had requested the extension earlier last week, Powelson wrote the PUC "does not have flexibility" under the Public Utility Code to extend the winter moratorium on cutting off service but that he had contacted the Energy Association of Pennsylvania.

That group responded by saying that its members and community partners "continue to work diligently to enroll low-income customers into these programs. Termination of residential service is always a last resort."

"These programs" in most cases refers to the Low-Income Home Energy Assistance Program.

EAP's response added that "where a termination notice has been sent to a household, knowledge of a pending LIHEAP application for that household results in an additional review of the account by the utility prior to proceeding with the termination process."

Community Legal Services had written to the PUC because it claimed that the Department of Public Welfare had a backlog of 57,227 LIHEAP applications pending longer than 30 days as of March 16. Those included 283 from Lebanon County residents.

Carey Miller, a DPW press secretary, said Thursday that DPW was authorizing

EAP is recommending that DPW extend the LIHEAP program to April 27. The program's application deadline had been Saturday but was extended to April 13 last week.

EAP said most of the backlog claimed by Community Legal Services came from Philadelphia and Allegheny counties. Between Feb. 24 and March 23, DPW reduced its backlog by 42 percent, EAP said, and added that applications are usually processed at a rate of between 8,000 and 10,000 a week.

"With more than $100 million in (fiscal year) 2012 LIHEAP funding still available, extending the crisis program is certainly possible and affords customers who receive a termination notice after April 1 ample time to apply for crisis assistance," wrote Terrance Fitzpatrick, EAP president and chief executive officer.

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PUC asks utilities to 'exercise leniency' with past-due customers

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Home » Exercise Programs » PUC asks utilities to 'exercise leniency' with past-due customers