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Home » Fitness » SOS: Fitness of gym user’s financial situation gets Anytime boost – Madison.com

Former Madison resident Zachariah Hornes likes to stay in shape. But in 2015, he decided he didnt want the help of anyone at Anytime to do that, so he sought to cancel the services of a trainer at the Far East Side gym Anytime Fitness, and asked the company stop debiting his credit card for training sessions.

A year later, he was out some $1,200 because Anytime apparently believed once a month was the right time to charge him for sessions he never used.

After an assist from SOS and quick action from Anytime, Hornes financial situation in his new home state of Florida got a boost last week.

Hornes signed a two-year contract with Anytime on March 10, 2015, and says he used a personal trainer at the gym only once or twice before asking that the trainer charges stop being deducted from his bank account.

Anytimes personal trainers in March 2015 were third-party contractors, said Ryan Paterson, vice president of Anytime Fitness of Southern Wisconsin, which includes the Far East Side Madison gym among its 33 clubs. The contract for access to Anytime and personal training services were two different transactions. Hornes said he never had a problem with charges for access to the gym itself.

After that, things get a little murky. Hornes didnt think he had a signed contract with the third-party trainer; Anytime Member Experience Manager J.T. Thomas said he did and, after SOS made inquiries on Hornes behalf, was in the process of trying to locate it.

Either way, Hornes thought Thomas had understood and agreed to honor his request to stop charging him for training sessions. And he did, Hornes said, but then the charges started again. He provided SOS with text messages from last summer between him and Thomas that at least partially back him up.

Hornes said he got a phone call Aug. 18 from an Anytime official, likely Paterson, who also called SOS. Paterson said it was highly unlikely the trainer would have been charging Hornes without a written contract, adding, I wish I could give you more details. It happened so long ago.

The upshot is Paterson said Anytime would cut Hornes a check for $1,200, which Hornes said he received on Tuesday.

Hornes remains a user of one of the chains gyms in Florida.

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SOS: Fitness of gym user's financial situation gets Anytime boost - Madison.com

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Home » Fitness » SOS: Fitness of gym user’s financial situation gets Anytime boost – Madison.com